Privacy Policy & Terms
Learn how we collect, use and protect your information, along with the terms governing the use of our website and services.
Privacy Policy
Introduction
We, us and our refer to Solv Financial Pty Ltd (ABN 87 688 172 198 & Credit Representative Number 571741 of Australian Credit Licence Number 384704) and all of its Australian wholly-owned subsidiaries.
This Privacy Policy outlines how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Where applicable, our handling of credit information is also governed by Division 3 of Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code 2014.
Why We Collect Personal Information
- Assess your application for finance.
- Manage your finance.
- Provide information about our products and services.
- Direct marketing.
- Manage our relationship with you.
- Process applications to join our network.
- Meet legal and regulatory obligations.
Information We Collect
- Personal details including your name, address, phone number, email and date of birth.
- Identity documents such as driver's licence, passport or birth certificate.
- Tax File Number and country of tax residency where required.
- Employment, income, assets and liabilities.
- Bank account details.
- Credit information including credit checks.
Direct Marketing
From time to time we may contact you regarding products and services we believe may be relevant to you.
You may opt out of direct marketing at any time by contacting team@solvfinancial.com.au or using the unsubscribe link in our emails.
Cross-border Disclosure
Depending on the services we provide, your personal information may be disclosed to trusted overseas service providers, including providers located in the Philippines.
We take reasonable steps to ensure overseas recipients comply with this Privacy Policy.
Changes to this Policy
This Privacy Policy may be updated from time to time.
The latest version will always be available on our website.
Access, Corrections & Complaints
If you wish to access or update your information or have a privacy concern, please contact us.
Contact Details
Email: complaints@finsure.com.au
Phone: 1300 346 787 (Option 3)
Compliance Finsure Finance and Insurance Pty Ltd Level 27, 10 Carrington Street Sydney NSW 2000
Office of the Australian Information Commissioner
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
GPO Box 5218, Sydney NSW 2001
Terms & Conditions
Operator of the Website
This website is owned and operated by Solv Financial Pty Ltd.
General Statement
These Terms and Conditions regulate your use of our website. By accessing or using this website you agree to be bound by these Terms & Conditions together with any policies, notices and disclaimers published throughout the site.
The information and services provided on this website are intended to offer general guidance regarding our finance brokerage services. While we make every reasonable effort to keep the information accurate and current, Solv Financial does not guarantee the completeness, accuracy or timeliness of the information and accepts no responsibility for any loss arising from reliance on it.
We respect your privacy and only collect personal information in accordance with our Privacy Policy. Your use of this website may be monitored to improve our services and enhance your browsing experience.
We reserve the right to amend these Terms & Conditions at any time. Continued use of the website after changes have been published constitutes acceptance of those changes.
Copyright
Unless otherwise stated, all content on this website is owned by Solv Financial Pty Ltd, its suppliers or licensors and is protected under Australian and international copyright laws.
You may download, print or reproduce material from this website for your own personal or internal business use only. No content may be reproduced, modified, distributed or commercialised without prior written permission from Solv Financial Pty Ltd.
Contact Form Terms & Conditions
By submitting an enquiry through our website you agree that the information provided will only be used for the purpose of responding to your request and handled in accordance with our Privacy Policy.
To receive a response you must provide accurate contact details.
We aim to respond to enquiries within five business days.
For all enquiries please contact team@solvfinancial.com.au.